Contact with the company SAB confirmed that TSB’s customers haven’t experienced any troubles for several weeks. As regards the extra charges to be booked in H2 in relation to customer remediation and the solving of online issues, forecasts have been roughly doubled to £100m (of which more than 50% will be booked in Q3). The franchise has remained broadly intact with positive, albeit subdued, customer inflows in Q3 (switching-outs were back to pre-migration levels while new a
11 Oct 2018
TSB’s IT troubles: a story from the past
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TSB’s IT troubles: a story from the past
Banco de Sabadell SA (SAB:WBO) | 0 0 0.8% | Mkt Cap: 10,227m
- Published:
11 Oct 2018 -
Author:
David Grinsztajn -
Pages:
2
Contact with the company SAB confirmed that TSB’s customers haven’t experienced any troubles for several weeks. As regards the extra charges to be booked in H2 in relation to customer remediation and the solving of online issues, forecasts have been roughly doubled to £100m (of which more than 50% will be booked in Q3). The franchise has remained broadly intact with positive, albeit subdued, customer inflows in Q3 (switching-outs were back to pre-migration levels while new a