The FCA has released a thematic review into the fair treatment of long standing customers in the life insurance sector. It flags concerns about customer communication in respect of exit and/or paid-up charges on some customers’ policies. A number of firms have been reviewed by the FCA with a smaller number being identified for further investigation, including Chesnara’s Countrywide closed life business. The FCA say that no conclusion has been reached and that they won’t make ....