NSF’s 1H’20 results reflected the pain from COVID-19, with i) less volume, ii) changes to business models, and iii) higher impairment, including an increased weighting of a severe macro downside, increasing IFRS9 cyclical impairment charges. Despite these pressures, both the branch (ELD) and home collect (HCC) businesses were profitable. A young customer demographic meant the guarantor loan division (GLD) was most impacted, with COVID-19 effects compounded by the recent FCA review in 2H’20. NSF is a going concern (end-September cash £70m), and the largest shareholder appears supportive of an equity raise post the FCA review.